At Tourlly, we are committed to providing high-quality, tailored travel itineraries generated using advanced AI technology. Each premium itinerary is custom-made based on user input, and a fee is charged per premium itinerary.

No Refunds Policy

Due to the personalized nature of our services, all sales are final, and we do not offer refunds. By purchasing a premium itinerary from Tourlly, you acknowledge and agree that no refund will be issued once the itinerary has been generated and delivered.

Exceptions to No Refunds Policy

In certain exceptional circumstances, refunds may be issued. These cases include:

• Double Charging or Technical Errors: If you have been accidentally charged more than once for the same itinerary or have experienced any other unintended technical error resulting in an improper charge, please contact our support team. Upon verification, a full refund will be provided.

• Failure to Deliver Itinerary: If we are unable to deliver your itinerary within 7 days, either through the platform or via our human-manned email service, you are entitled to a full refund.

• Other Reasonable Cases: If there are any other valid and verifiable reasons directly related to our failure to provide the agreed-upon service, refunds may be considered on a case-by-case basis at the discretion of our support team.

Errors or Technical Issues

In the event of an error during the generation of your itinerary, or if you encounter any technical difficulties that affect the delivery of your itinerary, please contact our support team within 7 days of your purchase at support [AT] tourlly.com. Upon review, if we confirm there was an error on our end, we will provide a corrected custom itinerary at no additional charge, delivered to you via email.

Refund Processing

If a refund is agreed upon, Tourlly will process the refund within 30 days of the agreement. The refund will be processed to the original method of payment used for the transaction. We will notify you by email once your refund has been processed.

Contacting Support

For any concerns or questions regarding your itinerary or the services provided, our dedicated support team is available to assist. You may reach out to us at [support email] for any inquiries, and we will aim to resolve the issue promptly.

Additional Information

This refund policy is incorporated into and read together with our Terms of Use. By purchasing a premium itinerary on Tourlly, you agree to comply with both this policy and the Terms of Use of the site. Tourlly reserves the right to modify this refund policy at any time, and any changes will be effective immediately upon posting to our website.

If you have any further questions regarding this policy, please contact our support team.